Responsible Gaming

Responsible Gaming - Duobetz

Responsible Gaming at Duobetz

Duobetz is committed to promoting responsible gaming and to minimizing the risk of gambling-related harm across all products and services. This policy applies to every Duobetz user interaction, data handling practice, and risk-control measure.

Fundamental Principles

Duobetz operates on three core principles: (1) the security of the player, (2) the integrity and fairness of the gaming environment, and (3) protection against gaming addiction. These principles govern product design, marketing communications, and customer support to ensure a safe and transparent experience for adults only.

Player Security

  • Age verification: Participation is limited to individuals who have reached the applicable age of majority; proof of age may be requested during registration and at any time thereafter.
  • Privacy and payment protection: Personal data and payment information are processed in accordance with applicable data protection laws and anti‑money‑laundering requirements. Access is restricted to authorized personnel, and data is protected through appropriate technical controls.
  • Account integrity: Only a single Duobetz account per individual is permitted. The company may suspend or close additional accounts if multiple registrations are detected.
  • Fairness and monitoring: The randomness and fairness of products are subject to independent testing and certification where required by law or licensing obligations.

Protection against Gaming Addiction

  • Self‑regulation tools: Users may set and adjust deposit limits, loss limits, and session time limits within the account management area. Changes take effect after a defined waiting period to prevent impulsive adjustments.
  • Time‑out and Self‑Exclusion: Users may initiate a Time‑Out or Self‑Exclusion through the Responsible Gaming controls. These periods apply across all Duobetz products associated with the user’s account.
  • Support and guidance: Duobetz provides information about recognised professional support services and encourages users to seek help if they experience gambling‑related harms.

Self‑Assessment and Help Resources

Duobetz offers a concise self‑assessment tool within the Responsible Gaming section. If the assessment indicates potential risk or a user has concerns about their gambling activity, Duobetz recommends seeking local licensed support services or professional counselling. For additional guidance, contact Duobetz customer support for a confidential discussion about available options.

Time‑Out and Self‑Exclusion

  1. Time‑Out: A Time‑Out may be requested by the user through the Responsible Gaming area of the account. It takes effect immediately and suspends deposits and bets for the selected period. Ongoing bets are resolved according to applicable terms, and any winnings remain payable after settlement.
  2. Duration: Time‑Out periods may range from 24 hours to a maximum period defined by policy. Longer periods may be available subject to approval by Duobetz.
  3. Revocation: A Time‑Out or a definite Self‑Exclusion period may be revoked only after 24 hours have elapsed from the initial request.
  4. Self‑Exclusion: Users may request a definite period or an indefinite period of self‑exclusion. Requests must be submitted via the account and confirmed by the Duobetz support team. Indefinite self‑exclusion may involve a discretionary reconsideration period and is not reversible without explicit approval.
  5. Effect during exclusion: During self‑exclusion or a Time‑Out, deposits and bets are not accepted. Ongoing bets will complete, and winnings, if any, will be paid in accordance with event outcomes.

Account Management and Access

Duobetz maintains a single customer record per individual to ensure clear oversight of gambling activity. The company may require age verification documentation at any stage to verify eligibility. If an account is restricted or excluded, the same restrictions apply to all Duobetz products owned by the individual.

Personal Limits and Controls

Duobetz provides user‑controlled limits to encourage responsible play. Available options include:

  • Deposit limits: Daily, weekly, and monthly limits; changes become effective after the applicable mandatory waiting period (minimum 24 hours).
  • Loss limits: Pre‑set loss thresholds to prevent excessive expenditure.
  • Session limits: Maximum duration per session or per day.
  • Win caps: Optional limits on maximum winnings before a stop condition is triggered.

Minors Protection and Parental Controls

Duobetz does not permit participation by minors. Age confirmation is required during registration, and supporting documentation may be requested. Parents and guardians are encouraged to employ internet filtering tools to reduce exposure to online gambling contexts for minors.

Marketing and Communications

Marketing activities are designed to be truthful and proportional to the user’s experience. Duobetz will not target individuals who are self‑excluded or who are under the imposed limits with promotional material related to gambling. Promotional communications reflect actual product availability and user eligibility.

Support and Escalation

User support is available to discuss Responsible Gaming options and to provide information about available resources. Duobetz may update this policy to reflect changes in laws, licensing requirements, or industry standards. Users may contact Duobetz support through the channels listed in their account for confidential assistance.

Compliance and Data Protection

Duobetz complies with applicable gambling laws and licensing requirements. Personal data is processed in accordance with applicable data protection laws and internal policies. Records of user interactions are maintained to ensure accountability and to support enforcement of this policy.

Effective date: 2025-01-01. This Responsible Gaming Policy forms part of the Terms and Conditions and applies to all Duobetz customers.